Launched in 2007 Group is a UK-based credit controller, recoveries direction, and business process outsourcing company working in the B2C markets with offices in both Glasgow and Stratford-upon-Avon. Its focus is on recognizing its clients' requirements and delivering innovative solutions which help construct victory for them and for their clients.
Currently employs over 220 FTE with a capability to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a pioneer in regards to innovation and the usage of new technologies has established itself as a market leader when maintaining its independence from bigger less agile competitors. Considering that the companies launching back into 2008 and its team have won lots of high profile business awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its own voice recognition dialler platform, as well as being known for advanced use of technology is to date the sole DCA to have won both ideal customer and finest commercial DCA.
Broad sector appeal, works with an assortment of customers from a number of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly across these sectors due to our innovative on grooming procedures which are made to facilitate a detailed comprehension of our clients business before beginning work with them.
When you operate with nothing is taken for granted, we all have some opportunity to get to know you and your clients, the strategy we invent for you is unique to your business needs and evolves together with our partnership.
Customer support, has worked with the impression that irrespective of the present situation a customer finds themselves dealing with, so which they may be and will always stay a valued customer of their customers, this ethos means that functions with its clients across a selection of debt forms and era. As well as working with customers on late arrears and aged debt accounts also works with lots of customers at very early stage arrears, frequently in a white tag capacity representing and carrying the brand name of some of the UK's biggest names.
Investing in our clients, we're a professional services business focusing on a very high set of standards which are governed by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are dedicated to ensuring that all our people work into the highest of standards. Development and training play a key part in the lives of employees at all levels, Training doesn't finish once induction is finished but is ever present throughout the working atmosphere.
Quality assurance plays an integral function in all that we do ; QA touches all elements of our business and is coated Inside the Dark, Lucrative World of Consumer Debt Collection - The ... with our line of defence and backed up via our very own internal audit group and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and well recognized professionals in the market, with over a 150 years joint check my source experience in the realm of financials.